In order to hard reset a Helio Hero, you should perform the following steps.

Remember! Hard reset will delete all the data on your device; pictures, contacts, messages, apps and more.
Helio Hero device will be brought back to the default configuration of a brand new device.


1. Power up the phone.

2. Open Menu. Now go to Customize > Settings > Device.

3. Enter the password, 0000 or the last 4 digits of your phone number by default.
4. Now select Reset > Reset Defaults and Yes.

5. Confirm with a thumb key.