In order to hard reset a Alcatel Mandarina Duck, you should perform the following steps.
Remember! Hard reset will delete all the data on your device; pictures, contacts, messages, apps and more.
Alcatel Mandarina Duck device will be brought back to the default configuration of a brand new device.
1. Switch off the cellphone.
2. Hold and press # button + Power button.
3. Press Yes.
4. Your device will restart.