In order to hard reset a Alcatel Mandarina Duck Moon, you should perform the following steps.
Remember! Hard reset will delete all the data on your device; pictures, contacts, messages, apps and more.
Alcatel Mandarina Duck Moon device will be brought back to the default configuration of a brand new device.
1. Switch off the phone.
2. Now hold and press # button + Power button.
3. Confirm the operation.