In order to hard reset a Motorola MOTOKEY XT EX118, you should perform the following steps.
Remember! Hard reset will delete all the data on your device; pictures, contacts, messages, apps and more.
Motorola MOTOKEY XT EX118 device will be brought back to the default configuration of a brand new device.
1. Open Menu and go to Settings and Reset Factory Settings.
2. Enter the 1234 code.
3. Wait for the phone to reset and restart.