In order to hard reset a Sonim XP3.20 Quest Pro, you should perform the following steps.
Remember! Hard reset will delete all the data on your device; pictures, contacts, messages, apps and more.
Sonim XP3.20 Quest Pro device will be brought back to the default configuration of a brand new device.
1. Power up the phone.
2. Go to Menu > Settings > Restore factory settings.
3. Type in the phone's password, 0000 by default.
4. Now just allow the phone to reset'n'restart. Done!